Aussie Pool Man respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, submit an enquiry, request a quote, book a service, buy products from us, communicate with us by phone, SMS, email or social media, or otherwise deal with our business.
This policy is intended to help customers, leads and website visitors understand what information we collect, why we collect it, who we share it with, how we store it, and what choices you have.
Aussie Pool Man provides pool cleaning, pool maintenance, water testing, equipment checks, servicing, repairs, pool chemical sales, robotic cleaner sales, pool equipment sales and related pool products and services in Australia.
Aussie Pool Man, The Trustee for Cayless 1 Family Trust, ABN 52 770 899 107.
We may collect personal information including:
In limited cases, we may also collect information from other people involved in a booking, order or job, such as a spouse, tenant, property manager, body corporate representative or other authorised contact.
We may collect personal information directly from you when you:
We may also collect personal information from third parties or connected systems where reasonably necessary for our business, including from:
We collect, hold, use and disclose personal information for purposes including:
We may also use de-identified or aggregated information for reporting, analytics, planning and business improvement.
We may contact you by SMS, phone, email or other channels for service-related or order-related communications, including booking confirmations, appointment reminders, arrival updates, quote follow-ups, delivery updates, payment notices, maintenance reminders and customer support.
We may also send you marketing or promotional communications about our services, special offers, seasonal reminders, equipment upgrades, product promotions, pool chemical offers, robotic cleaner offers or related products and services.
Opting out of marketing will not prevent us from sending non-promotional communications that are reasonably necessary to provide services to you, fulfil an order, manage your booking, collect payment or respond to your enquiry.
We may record incoming and outgoing phone calls for purposes including quality assurance, staff training, confirming instructions, managing disputes, maintaining accurate records, fraud prevention and protecting our lawful interests.
If we record a call, we tell you at the start. If you do not want it recorded, tell us and we stop, or we talk by text or email.
Call recordings may be stored in phone systems, CRM systems, communication systems or related software used by our business.
We may take photos and videos of pools, equipment, plant areas, work areas, products, installations, repairs and completed work in connection with quotes, servicing, repairs, installations, product supply, warranty matters, insurance, dispute resolution, training, quality assurance and business records.
We may also use those photos and videos for marketing, advertising, social media, website content and promotional purposes where permitted.
Where reasonably practical, we may crop, edit, blur or otherwise de-identify content and will try to avoid publishing unnecessary identifying details.
Photos and videos may be stored in our internal systems, cloud storage, CRM systems, job management systems, communication tools, marketing systems or related software used by our business.
We ask you first before we use a photo or video of your property in our marketing. We remove details that show who you are or where you live. You can say no, or change your mind later. We still keep photos for job records, warranty and disputes.
Our website, landing pages and advertisements may use cookies, pixels, tags, scripts, conversion APIs, call tracking tools and similar technologies to:
These technologies may collect or generate information such as browser type, IP address, device identifiers, pages viewed, time spent on pages, referral source, ad campaign data, form events, purchase events, call events and approximate location.
You can block cookies in your browser. You can change Meta ads in your Meta account Ad preferences. You can change Google ads at myadcenter.google.com. You can stop Google Analytics with the Google Analytics opt-out add-on.
We use a range of third-party systems and providers to run our business. Depending on the circumstances, personal information may be stored in, processed by or disclosed to platforms such as:
Stripe takes your card details. We never see or keep your full card number. Stripe uses your details to check for fraud. Stripe's privacy policy is at stripe.com/privacy.
We may add, remove or change providers from time to time as our business evolves.We may disclose personal information where reasonably necessary for our business operations, including to:
We do not sell customer lists in the ordinary sense of handing over personal information as a standalone product for cash. However, we may disclose personal information to marketing, analytics and technology providers in connection with our advertising, lead handling and business operations.
Some of the providers we use may store or process personal information outside Australia.
This may happen through cloud hosting, support services, backups, analytics systems, ad platforms, payment systems, email systems, Microsoft services, Google services, automation tools, AI systems and other software providers.
We may use AI tools, large language model systems, automation platforms and workflow tools to assist with administration, communication drafting, summarisation, lead handling, internal workflow, data organisation, reporting and customer service support.
Where these tools are used, information submitted to them may be processed by third-party providers. We aim to use these tools in a way that is reasonable for our business operations and to avoid submitting unnecessary personal information where practical.
We take reasonable steps to protect the personal information we hold from misuse, loss, interference and unauthorised access, modification or disclosure.
These steps may include:
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, fulfil orders, maintain records, resolve disputes, respond to chargebacks or complaints, meet tax and accounting obligations, protect our legal interests and improve our operations.
Different types of records may be kept for different periods. For example, invoices, payment records, call recordings, service history, order records, communications, warranty records, photos, videos and complaint records may be retained for operational, legal, evidentiary or insurance reasons.
When personal information is no longer reasonably required, we may delete it, destroy it or de-identify it, subject to legal or operational requirements.
We keep sale, tax and warranty records for at least 5 years after the sale, as tax law requires. We delete or de-identify other details when we no longer need them.
You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
We reply within 30 days. Access is free. If we say no, we tell you why in writing and how to complain.
If you have a complaint about how we have handled your personal information, please contact us using the details below and provide enough information for us to investigate.
We will review the complaint and respond within a reasonable time.
If we become aware of a data breach involving personal information we hold, we may investigate the incident, take containment and remediation steps, review affected systems and consider whether notification is appropriate or required.
If a breach is likely to cause you serious harm, we tell you and the OAIC as soon as we can.
Our website, booking pages, ads, emails or communications may contain links to third-party websites, forms, apps or services.
We may update this Privacy Policy from time to time.
The latest version will be posted on our website and will apply from the date it is published.
Aussie Pool Man, The Trustee for Cayless 1 Family Trust